Last modified April 2026
At Cozyla US Corp., doing business as Cozyla (“Cozyla”, “we”, “us” and “our”), we are committed to protecting the privacy of everyone who visits our website (www.cozyla.com) and any mobile sub-pages and applications thereof (“Websites”), as well as the privacy of any customers purchasing or using our products and/or services.
This privacy policy (“Privacy Policy”) describes how we collect, use, store, share and disclose your personal data and applies to your use of our Websites, our mobile applications, our smart calendar frames, and other products, online as well as offline, and services we are providing (collectively called the “Services”). Personal Data means any information relating to an identified or identifiable natural person--i.e., information about you which can be used, on its own or together with other information, to identify you as a person and includes, but is not limited to, the following: name, email address, billing address, shipping address, and phone number.
Personal Data can also include information about any transactions, both free and paid, that you enter when using our Services, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google or publicly available information we acquire from service providers.
The terms used in this Privacy Policy have the same meanings as in our Terms of Service, unless otherwise defined in this Privacy Policy.
By accepting our Privacy Policy and the Terms of Services , you are validating that you have read and understood the policies and the legal foundation for processing of your Personal Data. If you choose to use our Services, then you agree to the collection and use of information in relation to this Privacy Policy.
1. Purpose and Legal Basis of Personal Data Information Collection and Use
Cozyla collects Personal Data through various means, including voluntary collection such as when you provide information to us yourself, and also automatically when you access, use, or interact with the Services. The main reason for processing Personal Data is to operate, maintain, enhance and provide all features of the Services. In some instances, the amount of information processed is voluntary but, in other instances, certain information will be required for you to use and for us to provide you the Services. The Personal Data we request is context driven and the exact data we collect will depend on how you interact with us.
Our legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect the information:
• We need to perform a contract with you;
• You have given us consent to do so;
￮ In specific jurisdictions, processing your Personal Data is within our legitimate interests, including:
￮ offering and improving our Services;
￮ developing new products and features;
￮ understanding how people use our products and services;
￮ providing, maintaining and marketing our Services;
￮ maintaining and improving the integrity of our computing systems and protecting our users’ data security;
￮ detecting, preventing, and enforcing violations of our Terms of Service including misuse of services, fraud, abuse, and other trust and safety protocols; and
￮ protecting our legal rights and the rights of others.
• We need to comply with our legal obligations under applicable laws.
Your email address or other Personal Data we collect may be used for the purposes of which we process Personal Data, subject to applicable laws, and the legal basis on which we perform such processing, are as follows:
|
Purpose |
Legal Basis |
|
To provide you with the Services and monitor what Services you have purchased; |
Performance of Contract |
|
To contact you for administrative purposes such as customer support; |
Performance of Contract |
|
To reply to inquiries via a customer support request; |
Performance of Contract |
|
To send communications, including updates on promotions and events, relating to products, and Services offered by us; |
Consent |
|
To understand and analyze the usage trends and preferences of our users; |
Consent |
|
To troubleshoot issues, improve the services, and to develop new products, services, features, and functionality, |
Legitimate Interests & Consent |
|
To investigate any illegal activity such as unauthorized access or fraud; |
Legal Obligations & Legitimate Interests |
|
To comply with legal obligations and defend against legal claims and disputes.
|
Legal Obligations & Legitimate Interests & Consent, where required by applicable laws |
2. Personal Data We Collect
To provide our Services, we collect Personal Data in the following categories, depending on how you use the Services.
2.1 Registration and Login Information
To create a Cozyla ID, we collect your email address and password. You may also choose to provide additional profile information such as a username, member role, gender, or an avatar; if you prefer not to, default settings will apply.
In order to comply with child protection regulations, we may also ask for your country of residence and age. Once your Cozyla ID is created, you may also add information about other family members.
2.2 Information You Provide When Using the Service
a. Photographs
We may collect photos and videos that you actively upload while using the service. Photo and video content is stored in our secure cloud hosting provider, and we use reliable modern security practices to protect your privacy. Photos and videos are sent to your Cozyla device using an encrypted protocol and are not accessible to any other party. We will never share or sell your content.
b. Location
To provide certain Services, we may collect your location information (e.g., city) in order to display local temperature and forecasts within the weather feature.
c. Meals Information
When you use the Meals feature and associated features such as grocery list on your Cozyla device, we may collect information you voluntarily provide, including dietary preferences, food allergies, recipes, and ingredients.
d. Calendar Information
When using the Calendar feature, we collect details you input, including event titles, descriptions, participating family members, whether the event is all-day or recurring, and whether you set a reminder.
e. Tasks Information
When using the Tasks feature (Routines, Chores, To-dos and Rewards), we collect the information you enter for each task — such as title, assignees, repetition and recurrence settings, start/end dates, due time, reminders, and reward-related details (points and redemption options). This data is used to manage, sync, and notify about tasks across your family's devices.
f. Conversation Interaction Information
When you use the AI-powered conversation function, chatting with Cozyla AI, we collect your input data, including text, photos and voice messages. These inputs are analyzed to enhance our understanding of your inquiries and context, enabling us to provide you with responses tailored to your specific needs. We may also collect click behavior and content you generate when you use this feature to create calendar events.
2.3 User Feedback
We may collect voluntary feedback you provide, such as ratings and survey responses. These are optional and you may choose to skip them at any time.
2.4 Purchase Information
When you purchase a Cozyla device, we collect your name, phone number and shipping address to deliver the product, and your billing address for payment processing. You can check your order status on our website by entering your order number along with your email address or phone number, or by simply entering your tracking number.
If you choose to refer Cozyla to others through our referral program, we may collect your first name to generate a unique referral code and track the status of your referral rewards.
2.5 Log Data and Analytics
Whenever you use our Services, we may collect diagnostic and usage data in the event of an error or for performance monitoring purposes. This data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app, websites and devices when utilizing our Service, the time and date of your use of the Service, and other statistics. You may also choose to provide us with additional calendar details, such as work, family, or home information, as well as a description of the issue.
We also have access to analytics and logging data regarding when the Services have been used and how they were used. This means that when you view content provided by us, we automatically collect information about your app, websites and devices computer hardware and software. This information can include your IP-address, browser type, domain names, internet protocol services (ISP), the files viewed on our site operating system, access time, etc. This information is used by Cozyla to log general statistics about the Services and improve our user experience.
2.6 Information from Third Parties
We do not receive Personal Data from third party sources unless you connect external applications such as calendars (e.g., Google, Apple, Outlook, CalDAV) or contact services (e.g. Google People, Apple CardDAV) to Cozyla. In such cases, we may collect your third-party account name, authorization tokens or passwords, server address, calendar names, associated calendar events and certain contact information from your address book, including contact names and any birthdays you have stored. This information may be synchronized to our calendar service and displayed as calendar events in order to provide related functionality.
3. Sharing
Except as described in this Privacy Policy, we will not disclose Personal Data that we collect on the Service to third parties without your consent. We never sell your Personal Data to any third party.
We may disclose information to third parties in the following circumstances:
Third Party Vendors and Partners. We engage a variety of trusted third-party vendors and partners to support the operation and delivery of our Services. These include:
￮ Shipping and Payment Providers. We use an outside shipping company to ship orders, and a credit card processing company to bill users for our Services. We share order data such as name, shipping address, billing address with our shipping company. However, we do not collect any credit card of payment information as the payments go directly through our payment providers and we do not take any responsibility for credit card or payment information collected by parties we collaborate with for the performance of our Services.
￮ Analytics service providers, who collect data about how users interact with our Services (e.g., pages visited, features used, time spent) to help us improve performance and user experience.
￮ Video hosting providers (such as YouTube), who collect information related to your video interactions, including search queries, viewing history, and buffering activity, in accordance with their own privacy policies.
￮ Recipe and dietary service providers, who may collect data related to your selected recipes, ingredients, dietary preferences, and allergy information to personalize content and recommendations.
￮ Cloud service providers, who securely store and manage user data and content necessary for operating our Services.
￮ AI service providers, who process user-generated inputs (such as text, images, voice messages, or other content) to enable intelligent features like image recognition, AI-assisted conversations or smart scheduling.
￮ Weather service providers, who may collect limited location (e.g., city) to support weather display and related personalized features.
These companies do not retain, share, store or use Personal Data for any secondary purposes beyond fulfilling your order.
Requested by Law. We may share your information if we are required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, to protect our property, to prevent fraud or in response to a court order, judicial or other government subpoena, or to otherwise cooperate with law enforcement or other governmental agencies. This may include sharing information with other companies, lawyers, agents, or government agencies.
Corporate Events. If Cozyla (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company will receive all information gathered by Cozyla on the Service. In this event, you will be notified via email and/or a prominent notice on our website, devices or mobile applications of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.
4. Security
We value your trust in providing us your Personal Data and use a variety of security technologies and procedures. to help protect the privacy, accuracy, and reliability of your Personal Data and to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction. The security measures we implement are appropriate and according to industry standard. Despite our efforts, we want to remind you that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We do our very best to make sure that employees, consultants and third-party service providers who need the information to perform a specific job are granted access to the Personal Data on a need-to-know basis. The computers and servers on which we store Personal Data are kept in a secure and controlled environment protected from unauthorized use or disclosure.
5. Links to Other Sites
Our Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services and this Privacy Policy does not apply to these websites.
6. Children’s Privacy
Our Services are designed primarily for adults, including parents and legal guardians. When using the Services, adult users may create family accounts and add profiles for family members, including children under the age of 13 (or the age of consent under applicable data protection laws). Children are not permitted to create their own accounts independently.
If a child’s profile is created under a family account, we may process limited Personal Data about the child—such as their name, gender, age, or activity information—only as necessary to provide the requested features or services. Such information is accessible only to the parent or guardian and other authorized members within the same family account.
We do not collect, use, or share a child’s Personal Data without obtaining verifiable parental consent. When a family member's profile is identified as belonging to a child, we will first verify the user’s age and display a clear notice indicating that parental consent is required before the child can use the Services.
A parent or guardian may contact us in accordance with the “Contact Us” section below with a request to review, delete, and/or restrict further collection, use, or disclosure of any Personal Data associated with their child.
7. Rights of the Individual
We process your Personal Data in accordance with the applicable laws and principles regarding personal data, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), when applicable.
An individual’s rights as per this Privacy Policy may be mandated by the individual’s governing jurisdiction. Such rights commonly include the right to access, correct, update, or delete Personal Data we hold about you; the right to restrict or object to certain types of processing; the right to withdraw consent where processing is based on consent; the right to data portability; and, where applicable, the right to lodge a complaint with a supervisory authority. However, due to the differences in governing jurisdiction there might be differences in the way we are processing your Personal Data. That means that the rights discussed in this Privacy Policy may not apply to every person’s Personal Data as it is subject to your jurisdiction. In any way, you always have a right to see what Personal Data we hold and request to have it corrected if there is a fault, have it updated or deleted.
You may see, update, correct, or delete your Personal Data and preferences at any time by contacting us at help@cozyla.com. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain some information you submit for satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
8. Retention of Information
We keep your information only so long as we need to for the purposes set out in this Privacy Policy, for as long as an account is active, as described in this Privacy Policy, or as needed to provide the Services to you. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your Personal Data and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either permanently remove it from our systems or depersonalize it so that we can't identify you.
9. International Transfer of Personal Data
Our servers are located in the United States. Due to the international nature of our business, your Personal Data may also be accessed by our affiliates or be transferred to third-party service providers and business partners, in connection with the purposes set out in this Policy, such as in China and Japan. For this reason, we transfer Personal Data to other jurisdictions that may have different laws and data protection compliance requirements to those that apply in the jurisdiction in which you are located. When your Personal Data is processed in another country, it may be subject to access by law enforcement and national security authorities of that jurisdiction.
In the event of an international transfer of Personal Data, when required by applicable laws, we will provide an adequate level of protection for your Personal Data using various means, including implementing data transfer agreement that comply with applicable laws between our affiliates and third parties or any other lawful approach that permits the lawful transfer of Personal Data from those countries.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time and if we do, we’ll post any changes on this page. These changes are effective immediately. If you continue to use our Websites and our Services after those changes are in in effect, you agree to the new policy. If the changes are significant, we may provide more prominent notice or get your consent, as required by law.
11. Third Party Services
We may use third-party services, such as YouTube API Services, which enable end users to directly search and access videos on YouTube from the API client. By using these services, certain information may be accessed, collected, or processed through YouTube API Services. Such information may include, for example, your video search history, playback history, and buffering information.
Third-Party Services are not owned or controlled by us, and third parties that have been granted access to this information may have their own policies and practices for its collection, use, and sharing. For YouTube API, please also refer to the Google Privacy Policy (http://www.google.com/policies/privacy). Please review the permissions, privacy settings, and notices for all Third-Party Services or contact the provider if you have any questions.
12. Opt-Out Policy
At Cozyla.com, we respect your privacy and provide options for managing your preferences. If you wish to opt out of certain communications or data usage, please review the following options:
a. Email Communications: You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in any email or contacting our support team at help@cozyla.com
b. SMS Notifications: If you have subscribed to SMS notifications, you can opt out by replying “STOP” to any message or managing your preferences in your account settings.
c. Data Collection & Processing: If you wish to limit data collection or request deletion of Personal Data, please contact our privacy team at help@cozyla.com. We will process requests in compliance with applicable privacy laws.
d. Shopify-Specific Opt-Outs: Since Cozyla.com operates on Shopify, you may also manage privacy settings through Shopify’s platform. Visit Shopify’s privacy page for more information.
13. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Cozyla Privacy Team
Phone Number: +1 984-238-6383
Email: help@cozyla.com
Address: 2025 Production Drive Apex, North Carolina, 27539, USA.
Last updated: November 2025
By signing up to receive text messages from Cozyla US Corp., doing business as Cozyla (“Cozyla,” “we,” “us,” or “our”), you agree to these Messaging Terms & Conditions (“Messaging Terms”). These Messaging Terms govern your participation in Cozyla’s text messaging program (“Messaging Service”).
1. Opt-In and Consent
By opting in to receive text messages from Cozyla, you consent to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) as well as transactional messages (e.g., order confirmations, updates, and notifications) from Cozyla at the mobile number you provided.
Consent to receive marketing messages is not a condition of any purchase.
2. Message Frequency and Content
Message frequency will vary depending on your interactions with Cozyla. Messages may include:
• Exclusive promotions, offers, and updates
• Order confirmations and shipping updates
• Event and product launch notifications
Opt-Out and Help
You may opt out of receiving text messages at any time by replying STOP to any Cozyla message. After you send “STOP,” you may receive one final confirmation message to confirm your opt-out.
If you need assistance, reply HELP or email us at help@cozyla.com.
Message and Data Rates
Message and data rates may apply. Please contact your wireless provider for details about your text or data plan.
Supported Carriers
Message delivery is subject to your mobile carrier’s network capabilities. Cozyla and carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
Eligibility and Use
You must be at least 16 years old to participate in the Messaging Service. By enrolling, you represent that you are the owner or authorized user of the mobile number used to subscribe.
Privacy and Data Use
Your privacy is important to us. Data collected through Cozyla’s Messaging Service will be used in accordance with our Cozyla Messaging Service Privacy Policy and Cozyla’s Privacy Policy.
Changes to Messaging Terms
Cozyla may update or modify these Messaging Terms from time to time. Any changes will be posted on this page with the updated “Last updated” date. Your continued participation constitutes acceptance of such changes.
Contact Information
If you have any questions regarding these Messaging Terms, please contact us at:
�� help@cozyla.com
�� www.cozyla.com
Cozyla Messaging Service Privacy Policy
Last updated: November 2025
This Messaging Service Privacy Policy explains how Cozyla US Corp., doing business as Cozyla (“Cozyla,” “we,” “us,” or “our”), collects, uses, and protects information in connection with our Messaging Service. This policy applies only to data collected through Cozyla’s Messaging Service and supplements Cozyla’s main Privacy Policy.
1. Information We Collect
When you subscribe to Cozyla’s Messaging Service, we may collect:
• Your mobile phone number
• Message content, frequency, and engagement information (such as responses or delivery status)
• Information you provide directly (e.g., preferences, forms, or sign-up actions)
• Technical data related to message delivery (such as carrier and delivery timestamps)
2. How We Use Your Information
We use this information to:
• Deliver text messages you’ve requested or consented to receive
• Send promotional, transactional, and informational content
• Monitor and improve the Messaging Service’s functionality and performance
• Comply with applicable laws and carrier requirements
3. Sharing and Disclosure
Cozyla does not sell, rent, or share your mobile information with unaffiliated third parties for their own marketing purposes.
We may share your data only as necessary with:
• Service providers who support our Messaging Service (e.g., SMS platforms, carriers) under strict data protection terms
• Legal authorities, if required to comply with applicable law, regulation, or valid legal process
4. Data Retention
We retain your Messaging Service data only for as long as needed to provide the Service, comply with legal obligations, or resolve disputes. Once no longer needed, information will be securely deleted or anonymized.
5. Accurate Information
When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.
6. Your Choices and Rights
• You may opt out of receiving Cozyla text messages at any time by replying STOP to any message.
• You may also contact help@cozyla.com to request deletion or access to your Messaging Service data.
7. Children’s Privacy
The Messaging Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children.
8. Changes to This Messaging Privacy Policy
We may update this policy from time to time. Updates will be posted here with a revised “Last updated” date. Continued participation in the Messaging Service after updates indicates acceptance.
9. Contact Us
If you have questions about this Messaging Service Privacy Policy, contact us at:
📧 help@cozyla.com
🌐 www.cozyla.com
Last updated: November 2025
This Messaging Service Privacy Policy explains how Cozyla US Corp., doing business as Cozyla (“Cozyla,” “we,” “us,” or “our”), collects, uses, and protects information in connection with our Messaging Service. This policy applies only to data collected through Cozyla’s Messaging Service and supplements Cozyla’s main Privacy Policy.
1. Information We Collect
When you subscribe to Cozyla’s Messaging Service, we may collect:
• Your mobile phone number
• Message content, frequency, and engagement information (such as responses or delivery status)
• Information you provide directly (e.g., preferences, forms, or sign-up actions)
• Technical data related to message delivery (such as carrier and delivery timestamps)
2. How We Use Your Information
We use this information to:
• Deliver text messages you’ve requested or consented to receive
• Send promotional, transactional, and informational content
• Monitor and improve the Messaging Service’s functionality and performance
• Comply with applicable laws and carrier requirements
3. Sharing and Disclosure
Cozyla does not sell, rent, or share your mobile information with unaffiliated third parties for their own marketing purposes.
We may share your data only as necessary with:
• Service providers who support our Messaging Service (e.g., SMS platforms, carriers) under strict data protection terms
• Legal authorities, if required to comply with applicable law, regulation, or valid legal process
4. Data Retention
We retain your Messaging Service data only for as long as needed to provide the Service, comply with legal obligations, or resolve disputes. Once no longer needed, information will be securely deleted or anonymized.
5. Accurate Information
When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.
6. Your Choices and Rights
• You may opt out of receiving Cozyla text messages at any time by replying STOP to any message.
• You may also contact help@cozyla.com to request deletion or access to your Messaging Service data.
7. Children’s Privacy
The Messaging Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children.
8. Changes to This Messaging Privacy Policy
We may update this policy from time to time. Updates will be posted here with a revised “Last updated” date. Continued participation in the Messaging Service after updates indicates acceptance.
9. Contact Us
If you have questions about this Messaging Service Privacy Policy, contact us at:
📧 help@cozyla.com
🌐 www.cozyla.com
ShipInsure LLC. and Cozyla US Corp. (collectively, the “Company”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the personal information we collect from users of our websites and applications that link to this Privacy Policy. (each, a “Site” and collectively, the “Sites”), our mobile applications (each, an “Application”), and our online services (the “Services”, which term includes Site and Application).
1. Questions; Contacting Company; Reporting Violations
If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following address or phone number: ShipInsure LLC. 1221 College Park Dr Suite 116 Dover, DE 19904
2. A Note About Children
We do not intentionally gather personal information from visitors who are under the age of 13. If a child under 13 submits personal information to the Company and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: support@shipinsure.io
3. Types of Data We Collect
We collect personal information from users, as described below. (a) Information You Provide to Us. We may collect personal information from you, such as your first and last name, e-mail, phone number, username and password when you create an account to log in to our Services (“Account”). We will collect payment information necessary to complete transactions, including your name, credit card information, shipping information and billing information. We collect your birthdate in order to send you special offers and customized product recommendations on your birthday. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. If you sign up for our newsletter we will collect your email address. When you participate in any quiz or survey on our Services, we will collect your answers and add it to your profile. We also collect personal information at other points in our Services that state that personal information is being collected.
4. Information Collected via Technology
Log Files. As is true of most websites and mobile applications, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Services, track users’ movements around the Site or Application, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs.
Cookies. Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Services. This type of information is collected to make the Services more useful to you, to tailor the experience with us to meet your special interests and needs, and to deliver advertising tailored to your interests.
Traffic Analytics. We use a number of third party service providers, such as Google Analytics, to help analyze how users use the Services (“Analytics Companies”). These Analytics Companies uses Cookies to collect information such as how often users visit the Services, what features they use on our Applications, and what other sites they used prior to coming to the Site. We use the information we get from these Analytics Companies to improve our Site, Applications and Services. These Analytics Companies collect the IP address assigned to you on the date you visit the Services, rather than your name or other personally identifying information. We do not combine the information generated through the use of our Analytics Companies with your personal information. Although these Analytics Companies may place a persistent Cookie on your web browser or mobile device to identify you as a unique user the next time you visit the Services, the Cookie cannot be used by anyone but the Analytics Company that placed the applicable Cookie. This Policy does not apply to and we are not responsible for the Cookies used by these Analytics Companies.
5. Use of Your Personal information
(a) General Use. In general, personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your personal information in the following ways:
• facilitate the creation of and secure your Account on our network;
• identify you as a user in our system;
• provide improved administration of our Services;
• provide the Services you request;
• improve the quality of experience when you interact with our Applications and Services;
• send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
• send you administrative e-mail notifications, such as security or support and maintenance advisories
6. Disclosure of Your Personal information
We disclose your personal information as described below and as described elsewhere in this Privacy Policy. (a) Third Party Service Providers. We may share your personal information with third party service providers to: provide you with the Services that we offer you; to fulfill your order or subscription for any products, services or other goods; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to the Company. (b) Disclosure to Third Party Companies. We may have arrangements with companies that provide our Services by way of private-labeled websites, that fulfill orders on our Services, or that offer or fulfill orders for their products and/or services on our Services (“Third Party Companies”). We may provide these Third Party Companies with access to the personal information that we collect. AS A RESULT, WE MAY PROVIDE YOUR PERSONAL INFORMATION TO A THIRD PARTY COMPANY. WE DO NOT CONTROL THE PRIVACY PRACTICES OF THESE THIRD PARTY COMPANIES. NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83) A CALIFORNIA RESIDENT WHO HAS PROVIDED PERSONAL INFORMATION TO A BUSINESS WITH WHOM HE/SHE HAS ESTABLISHED A BUSINESS RELATIONSHIP FOR PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES (A “CALIFORNIA CUSTOMER”) MAY REQUEST INFORMATION ABOUT WHETHER THE BUSINESS HAS DISCLOSED PERSONAL INFORMATION TO ANY THIRD PARTIES FOR THE THIRD PARTIES’ DIRECT MARKETING PURPOSES. IN GENERAL, IF THE BUSINESS HAS MADE SUCH A DISCLOSURE OF PERSONAL INFORMATION, UPON RECEIPT OF A REQUEST BY A CALIFORNIA CUSTOMER, THE BUSINESS IS REQUIRED TO PROVIDE A LIST OF ALL THIRD PARTIES TO WHOM PERSONAL INFORMATION WAS DISCLOSED IN THE PRECEDING CALENDAR YEAR, AS WELL AS A LIST OF THE CATEGORIES OF PERSONAL INFORMATION THAT WERE DISCLOSED. CALIFORNIA CUSTOMERS MAY REQUEST FURTHER INFORMATION ABOUT OUR COMPLIANCE WITH THIS LAW BY CONTACTING THE COMPANY AT SUPPORTLINK. PLEASE NOTE THAT WE ARE REQUIRED TO RESPOND TO ONE REQUEST PER CALIFORNIA CUSTOMER EACH YEAR AND WE ARE NOT REQUIRED TO RESPOND TO REQUESTS MADE BY MEANS OTHER THAN THROUGH THIS E-MAIL ADDRESS. (c) Corporate Restructuring. We may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or any portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or any of our assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy. (d) Other Disclosures. Regardless of any choices you make regarding your personal information (as described below), Company may disclose personal information if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Company; (c) to protect or defend the rights or property of Company or users of the Applications or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.
7. Your Choices Regarding Your Information
You have several choices regarding use of information on our Services: (a) Email Communications. We will periodically send you e-mails that directly promote the use of our Services. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information above). Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy. (b) Changing or Deleting Your Personal Information. You may change any of your personal information in your Account by editing your settings within your Account or by contacting us at support@shipinsure.io. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives or backups. We may also retain your information for fraud prevention or similar purposes. (c) Applications. You can stop all collection of information by an Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. (d) Do Not Track Signals. Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.
8. Changes to This Privacy Policy
This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your personal information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Sites or within our Applications. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site or within the Applications. These changes will be effective immediately for new users of our Services. Please note that at all times you are responsible for updating your personal information to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us. Continued use of our Sites, Applications or Services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
1. Xcotton Product Protection Plan Service Explanation
We offer optional protection plan for products purchased via the Merchant Official Website. The protection plan covers accidental damage (such as dropping, cracking or spilling liquid on Your Covered Products) and Power surge from the day you purchased the plan. The protection plan also covers mechanical and electrical breakdowns or malformations to Your Covered Product that occurs after the manufacturer's warranty has expired.
2. Xcotton Product Protection Plan Coverage
Xcotton offers 3 Product Protection options: 1 year/2 years/3 years. The product protection plan specifically covers the following:
- Extended warranty after manufacturer's warranty expires.
- Accidental damage.
- Power surge
Example: For a product that comes with a 1-year manufacturer's warranty, the Product Protection Plan covers the following:
1 Year Plan: Includes Accidental Damage Protection and Power Surge Protection for 1 year.
2 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty. This means your product will have a total of 2 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 1-year warranty is covered by Xcotton (Partner with AIG).
3 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 1-year extended warranty. This means your product will have a total of 3 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 2 years warranty is covered by Xcotton (Partner with AIG).
3. Xcotton Product Protection Plan Cost
The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.
4. Xcotton Product Protection Plan Enrollment and Activation
You may enroll in the plan together with the purchase of our products on the Merchant Official Website. Once the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the date you purchase the product.
5. Claims Process
If you experience an issue covered by the product protection plan, you can contact the resolution center through the link on your confirmation email. Follow the instructions on the link and Xcotton’s claims specialist will guide you through the process. Merchant also provide assistance as needed.
Please note: The maximum claim amount is limited to the original purchase price of your product.
6. Returns and Protection Plans
If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.
7. Disclaimer
The product protection plan’s coverage and services are provided by Xcotton (Partner with AIG) and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.
8. Contact Information
For any inquiries regarding the product protection plan, please contact the customer service: support@xcottons.com
9. Cancellation
Cancellation is allowed anytime. Refunds depend on timing:
- Within 60 days of purchase:
No claims filed: Full refund (100% of the Product Protection plan price).
Claims filed: Refund = Product Protection plan price - paid claim amount(s).
- After 60 days of purchase:
Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
You may refer to the Xcotton Product Protection Plan’s Terms and Conditions and FAQs for more details.